Terms of Use

1. Service provider

SIA “NRJ Print House” (DRUKiO)
Reģ. Nr. / Reg. No.: 40103461844
Starta iela 4a, Rīga, Latvija
info@drukio.lv · +371 29 251 875
drukio.lv

2. About DRUKiO

DRUKiO is an online tool where you can create an individual design and order printed items — t-shirts, polos, caps, bags, kids’ clothing and other products. All products are made to your order (personalized products).

3. Account

You can order without registering. If you create an account, you are responsible for the security of your login details and for activity carried out in your account. If an account is misused or contains false data, we may restrict it.

4. Your design and rights to it

By uploading images, text, logos or creating a design, you confirm that you hold all rights needed to use them — copyright, trademark rights and rights to any depicted persons.

You grant DRUKiO the right to process and print your design solely to fulfill your order.

We do not review the content of every design in advance, but we reserve the right to refuse or cancel an order if there is reason to believe the design is unlawful or infringes the rights of others. In that case, any payment made is refunded.

5. Prohibited content

You may not use designs that infringe copyright or trademarks, contain hate speech, violence or discrimination, are pornographic, relate to the exploitation of minors, or are otherwise unlawful. We refuse such orders without any obligation to compensate and, where necessary, report them to the competent authorities.

6. Responsibility for the design

If your submitted design gives rise to a third-party claim (for example, copyright or trademark infringement), you bear responsibility and reimburse DRUKiO for the related reasonable costs.

7. Prices and payment

Prices are shown in euros (EUR), including VAT. Orders are sent to production after successful payment; payment is made via Klix (Citadele). Screen-print and mixed-print orders have a minimum quantity of 5 pcs. Detailed payment terms are in the Terms of Distance Sale.

8. Production and delivery

Production and delivery times are approximate, are stated during checkout and start after payment and design confirmation. DRUKiO is not responsible for delays caused by the delivery provider or force majeure.

Risk for the product passes to you when the product is received by you or a person designated by you.

9. Personalized products and the right of withdrawal

Because products are made to your individual design, under consumer protection law the 14-day right of withdrawal does not apply to them. This does not affect your rights in the event of non-conformity (see section 10 and the Terms of Distance Sale).

10. Defects, reprints and refunds

If a product has a manufacturing defect, incorrect print, incorrect size or is damaged in transit, notify us within 14 days of receipt, stating the order number and attaching a photo, at info@drukio.lv. In the case of a justified claim, we will remake the product free of charge or refund the purchase amount.

Claims are not accepted regarding the quality of a design (resolution, colors, text errors) that you created or uploaded yourself, nor regarding minor shade differences between the screen and the finished product.

11. Colors and appearance

Colors shown on screen may differ slightly from the actual print depending on your device. The product visualization (mockup) is illustrative. For screen printing and DTF, minor deviations in color and placement are acceptable and are not considered defects.

12. “Ready designs” gallery

By publishing a design in the gallery, you confirm that you hold all rights to it and grant DRUKiO and gallery buyers the right to use it on DRUKiO products.

A +2 € surcharge applies to a buyer for using someone else’s published design, and the design’s author receives DRUKiO credit for it.

We may remove any gallery design, especially upon a justified complaint about a rights infringement.

13. Complaints about gallery content

If you believe a gallery design infringes your rights, write to info@drukio.lv, identifying the specific design and your reasoning. We will review it and remove the content if necessary.

14. Limitation of liability

To the extent permitted by law, DRUKiO is not liable for indirect damages. These terms do not limit the consumer’s statutory rights and do not exclude liability that may not be excluded by law.

15. Privacy

The processing of your personal data is governed by the DRUKiO Privacy Policy.

16. Dispute resolution

The laws of the Republic of Latvia apply; disputes are heard by a Latvian court. A consumer may also contact the Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv) or use the European Commission’s dispute resolution platform (ec.europa.eu/consumers/odr).

17. Changes to the terms

DRUKiO may update these terms. The version published at the time you place your order applies to that order.